We hope you love your items, and won't need to return or exchange anything you have brought, but in case you do are refund/exchange policy is as follows: 

We have a 14-day return policy, which means you have 14 days after receiving your item to return the item back to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can exchange an item for an alternative size or colour only.

To start a return, you will need to contact us at returns@tallgenes.co.uk, letting us know that you would like a refund or an exchange. We will then send you a returns/exchange form that will either need to be filled out online and emailed back to us or printed and included in the parcel. Failure to complete the form may result in return delays or us not being able to process your return. 

We currently do not offer free returns, therefore, the cost of shipping will be your own cost. We advise using a reliable tracked delivery service and that you pay for any customs duties and taxes to avoid your return being held at customs. If we incur any fees it will be deducted from your total refund amount.

Exceptions / non-returnable items
Certain types of items cannot be returned for hygiene reasons, such as swimwear and underwear. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To start an exchange, you will need to contact us at returns@tallgenes.co.uk, letting us know that you would like a refund or an exchange. We will then send you a returns/exchange form that will either need to be filled out online and emailed back to us or printed and included in the parcel. Failure to complete the form may result in exchange delays or us not being able to process your exchange. We will cover the cost of shipping the new item to you.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact returns@tallgenes.co.uk for this.

We will notify you once we’ve received and inspected your return/exchange, and let you know if it has been approved or not. If approved, you’ll be automatically refunded on your original payment method. If not, the item will automatically be returned back to you. Your refund/exchange will be processed within 5-10 business days or receiving the item. Please note original shipping fees will not be refunded.

If your item is lost in transit please contact info@tallgenes.co.uk, and we will resolve the issue as soon as possible.